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For ANY problems concerning your order or this site, contact us at customerservice@save-n-energy.com. Be sure to look up Terms and Conditions first. Include invoice number and contact info. Light Bulbs are electronic devices and can not be returned once opened. Be sure to measure before you order. All returns are subject to a 25% restocking fee and return shipping is the responsibility of the customer. For questions about our products contact us at info@save-n-energy.com . Be sure to check out FAQ’s or Why Save-n-Energy? Mailing Address: Save-n-Energy.com 10130 Northlake Boulevard Suite 214-246 West Palm Beach, FL33412